Frequently Asked Questions
Can't find your answer? Email our UK team at sales@opexdeals.co.uk.
Where do you send orders from?
All orders are packed and dispatched from our warehouse in Manchester, UK.
Are your products genuine?
Yes. We only sell genuine branded products, sourced from trusted suppliers.
Can I subscribe to my favourite products?
Selected products offer a Subscribe & Save option on the product page. You can stop future deliveries at any time by emailing sales@opexdeals.co.uk before your next order is processed.
How can I contact you?
Email sales@opexdeals.co.uk, call 0844 357 9546, or use our contact page.
When will my order be dispatched?
Orders are normally processed within 1–2 business days, Monday to Friday. Orders placed at weekends or on public holidays are processed on the next working day.
What delivery options do you offer?
Standard: £3.49, 3–5 business days after dispatch.
Express 48: free on orders over £20, 2–4 business days after dispatch.
Express 24: free on orders over £25, 1–2 business days after dispatch.
Do you deliver outside the UK?
Not at the moment. We currently deliver within the United Kingdom only.
How can I track my order?
Where available, we email you a tracking link as soon as your order has been dispatched.
My parcel is late, damaged or missing. What should I do?
Please email sales@opexdeals.co.uk with your order number as soon as possible and we will look into it for you.
What is your returns policy?
You can request a return within 30 days of receiving your order. Items must be unused and in the condition you received them. Email sales@opexdeals.co.uk with your order number and wait for return instructions before sending anything back.
Can I return an opened beauty product?
For health and hygiene reasons, opened or used beauty and personal-care products can't be returned unless they are faulty, damaged or not as described.
Who pays for return postage?
For change-of-mind returns, you pay the return postage. If an item is faulty, damaged or incorrect, we cover reasonable return costs.
How long do refunds take?
Refunds go back to your original payment method, normally within 14 days of us receiving the returned item. Your bank may take a few extra days to show it.
Can I exchange an item?
We don't offer direct exchanges. The quickest way is to return the item (if eligible) and place a new order.