Cancellation policy
Return and Refund Policy
Last updated: 8 August 2026
At OPEX DEALS, the trading name of OPEX MANCHESTER LIMITED, we want you to be satisfied with your purchase. This policy explains your cancellation, return, refund, and statutory consumer rights.
Your statutory cancellation right
For most online purchases, you may cancel your order within 14 days of receiving the goods, without giving a reason.
After telling us that you wish to cancel, you must return the goods within a further 14 days.
To cancel an order, contact us at: sales@opexdeals.co.uk
Please include your order number and confirm which items you wish to return.
Condition of returned goods
Please take reasonable care of the goods while they are in your possession. Items should be returned unused, unopened where applicable, and in their original condition and packaging.
You may handle goods only as you would in a shop. If goods are used or handled more than necessary and their value is reduced, we may make a reasonable deduction from your refund.
For health and hygiene reasons, sealed products that have been opened may not be eligible for return unless they are faulty, damaged, or not as described.
This does not affect your statutory rights.
Returning an item
Please send authorised returns to:
OPEX MANCHESTER LIMITED
Jactin House, 24 Hood Street
Manchester M4 6WX
United Kingdom
We recommend using a tracked delivery service and keeping proof of postage. We cannot be responsible for returns that do not reach us.
Unless an item is faulty, damaged, or not as described, you are responsible for the reasonable cost of returning unwanted goods.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, incomplete, or different from what you ordered, contact us as soon as possible at sales@opexdeals.co.uk.
Please provide your order number and, where appropriate, photographs showing the issue. We will investigate and provide an appropriate remedy in accordance with applicable UK consumer law, which may include a repair, replacement, price reduction, or refund.
Where the item is faulty, damaged, or incorrect, we will cover reasonable return costs.
Refunds
Once we receive the returned goods, or you provide evidence that you have sent them back, we will process any refund due without undue delay and within 14 days.
Refunds will normally be issued to the original payment method.
Where you cancel the full order under your statutory cancellation right, we will refund the cost of the goods and the cost of the least expensive standard delivery option available at the time of purchase. Any additional amount paid for a more expensive delivery option is not refundable.
We may withhold the refund until we receive the goods or you provide evidence that you have returned them, whichever happens first.
Sale and promotional items
Sale and promotional items have the same statutory rights as full-price items. An item cannot be excluded from statutory remedies simply because it was discounted.
Any separate promotional return terms will be displayed clearly before purchase.
Subscription orders
Recurring or subscription orders are subject to the same statutory rights described in this policy.
If you wish to stop a future recurring order, contact us at sales@opexdeals.co.uk before that order is processed or dispatched. If the order has already been dispatched, the return rules in this policy will apply.
Contact information
OPEX MANCHESTER LIMITED
Trading as OPEX DEALS
Jactin House
24 Hood Street
Manchester M4 6WX
United Kingdom
Email: sales@opexdeals.co.uk